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Telephone FAQ

Telephone Features

Cordless Telephones

Answering Machines

 

Telephone buying guide & FAQ

Phones are no longer the simple devices they once were. You may be wondering which of all the features and options available are worth having.  Here we offer some guidance and answer frequently asked questions.  Still uncertain?  Email us:  customercare@bindependent.com.

Telephone Features

What is the difference between caller ID and call-waiting caller ID?

How do I get the caller ID on my phone to work?

Should I buy a phone with a headset jack on it?

Cordless Telephones

What happens to my cordless phone if the electricity goes out?

Will the signal on my cordless phone sometimes fade out or crackle with static?

What is phone "paging" and do I need it?

What is the difference between a 25-channel cordless phone and a 900MHz cordless phone?

Are all 900MHz phones essentially the same?

Is a 2.4GHz cordless phone better than a 900MHz phone?

Why have a dual keypad speakerphone on a cordless phone?

What's the advantage of a speakerphone in the handset?

Answering Machines

Can I keep my phone messages from being lost if the power goes out or I accidentally unplug the machine?

How does a digital answering machine differ from the older, cassette-style machine?

Telephone Features

What is the difference between caller ID and call-waiting caller ID?

Caller ID displays information about a caller before you pick up the phone, so you know whether you want to answer.  

Call waiting caller ID works when you are already talking on the phone and a second call comes in.  It identifies the new caller and enables you to switch over to speak with them or put them on hold. 

These features must be supported by your local phone company in order to work. Call-Waiting Caller ID, in particular, is not yet available everywhere in the States, although the technology is spreading rapidly.

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How do I get the caller ID on my phone to work?

For the caller ID function on a phone to work, you must subscribe to the service through your local phone company. Contact your local carrier to make sure caller ID service is available in your area and sign up for it.

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Should I buy a phone with a headset jack on it?

A phone headset jack provides versatility and convenience.  It makes it possible for you to plug in a headset that will enable you to move around and carry on a hands-free conversation. 

If you like keeping busy — cooking, computing, gardening, tidying up — while talking on the phone, a headset and belt clip provide just what you need for convenient, hands-free conversation.

Phones with headset jacks include:

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Cordless Telephones

What is phone "paging" and do I need it?

The paging feature is very handy, especially if your cordless phone tends to go missing (and don't they all?).  It lets you press a button on the base to activate a beeping sound on the handset.  Then you simply follow the sound to find the phone.

Phones with paging include: Cordless Ameriphone Amplified & the Panasonic 2700 system

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What happens to my cordless phone if the electricity goes out?

If there is a power outage, your cordless phone will not work — unless you have an extra-battery charger in the base which serves as a back-up power supply.  

That's one very good reason to have an extra-battery charger.  Another reason is that it enables you to always have a spare, fully charged battery available.  Batteries can run out of power at inconvenient times!

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Will the signal on my cordless phone sometimes fade out or crackle with static?

It can happen.  To ensure the best clarity possible, look for a cordless phone with auto scan. This feature automatically scans all available channels to find the clearest and least congested signal.

Cordless phones with auto scan include: Ameriphone Amplified, Panasonic Big Button, Panasonic 2700 system

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What is the difference between a 25-channel cordless phone and a 900MHz cordless phone?

900MHz cordless phones use newer technology (though not the newest technology...that would be 5.8GHz) designed to work over a less congested frequency, helping to eliminate background noise. In addition to superior clarity, 900MHz phones have a longer range than conventional 25-channel phones.

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Are all 900MHz phones essentially the same?

No. There are several different types of 900MHz phones: analog, digital, Digital Spread Spectrum (DSS). Analog, as the least expensive of the 900MHz family, does not offer the privacy protection of the newer digital technologies. Range and clarity also improve as you move up to digital and Digital Spread Spectrum  technology.

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Is a 2.4GHz cordless phone better than a 900MHz phone?

The 2.4GHz cordless phone does offer advantages, including greater digital signal security, a longer range (up to twice that of even Digital Spread Spectrum 900MHz phones), and super voice clarity.

Phones with 2.4GHz technology include: Clarity Amplified Speakerphone, Panasonic Big Button, Panansonic 2700 system

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Why have a dual keypad speakerphone on a cordless phone?

Cordless phones tend to stray from the base.  Have you ever reached to answer a ringing phone, only to find the cordless handset missing?  Very frustrating!  With a speakerphone in the base, though, you can answer anyway.  This eliminates scrambling to locate the missing phone before the caller gives up. 

Having a keypad in the base completes your freedom.  Now you can not only answer any phone calls that come in, you can also place calls from the base unit, without the handset even being present.

Cordless phones with speakerphones in the base include:  Clarity CLS45i, Panasonic 2700 system

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What's the advantage of a speakerphone in the handset?

Do your hands ever grow tired or achy from holding a phone?  Having a dual speakerphone, with a speaker in the handset as well as the base, frees you from having to hold the phone up to your ear while talking. 

A handset speakerphone also enables several people to chat by phone at the same time, conference style, and to do this anywhere in the house...in the kitchen, den, or even the garden. You're not tied to the phone base, but can choose any comfortable spot.

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Answering Machines

Can I keep my phone messages from being lost if the power goes out or I accidentally unplug the machine?

Yes.  Look for a phone or stand-alone messaging system with flash memory.  Such a setup features a chip that retains stored numbers and messages if your phone loses power or is disconnected.

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How does a digital answering machine differ from the older, cassette-style machine?

Digital answering machines free you from the tyranny of recording on tape.  

With a digital machine, there are no tapes to buy and no moving parts to "wear" or "tear."  Because messages are stored digitally, you don't have to worry about messages being lost to broken or chewed up tapes.  

Digital technology also enables you to selectively skip, save or replay messages without the frustration of rewinding and fast-forwarding through a tape.

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