Help desk

Welcome to our help desk.  Whether you are a first-time visitor or a returning friend, we will try to answer your questions about our site...and about us. 

What would you like to know?

Hopefully, that topic appears to the left.  If so, click on it.  If not, e-mail us your question.  We're fast in responding - you should hear back within 24 hours.

Let us introduce ourselves

Let's start with some introductions.

B Independent is the brainchild (and heartchild) of two couples living with brain injury.  We'd like to introduce ourselves.

Mike

Former college teacher, computer guru, passionate advocate for those with brain injuries, and general guiding light.  Married to Sandra.

mailto:michael@bindependent.com

Sandra

Survivor who was a teacher and trainer pre-bonk, now advises and does new product testing.  Mother of Corinne and sister of Sheila.

Read Sandra's poems

mailto:sandy@bindependent.com 

Sheila

Contributes heart, inspiration, and e-commerce experience; runs store.  Mother of three - Al, Shandy, and Ladan - and wife of Massoud.

mailto:sheilas@bindependent.com

Business graduate, manager, visionary; our money man and long range planner.  Related to everyone above!

mailto:massouds@bindependent.com  

And now, some important assurances.

All companies talk a good game when it comes to customer service.  But do they deliver?  Only their customers know.  

Would you like to "meet" over 1500 of B Independent's customers and get their opinion of our service?  It's easily done!  Just take a look at our customer comments on ebay.  We do indeed deliver.

We would love to get your take on how we are doing.  What pleases you?  What doesn't?  Where do we excel?  Where do we fall short?  How can we improve?  Please clue us in - leave feedback.

Our secure server software (SSL) is industry standard and among the best software currently available for secure commerce.

If you are unhappy with a purchase, e-mail us and we will make it right.

We do not sell, trade, or rent your personal information to others.  Period.

Most people will opt for the convenience and safety of our shopping cart.  However, we do offer three other options:

FAX - print out our Order Form,   complete, give credit card information, sign and FAX your order to us at 913-390-7090.

Mail - Mail - simply print out, complete, and mail the Order Form with your check or money order.

Phone - jot down item numbers and quantities, then call us at 913-390-0247 weekdays from 8 am to 6 pm CST.  We'll do the rest.

To learn more about shopping on-line, read our ordering tutorial. Or, let us help.

NOTE: Institutional buyers can find out about purchase orders here.